Contact Us



Contact Us

Royal Belgian Institute of Natural Sciences
Museum of Natural Sciences
Vautier Street 29
1000 Brussels

Directorate Earth and History of Life
Geological Survey of Belgium
Jenner Street 13
1000 Brussels

Directorate Natural Environment
Marine Environment
3de en 23ste Linieregimentsplein
8400 Oostende


If you would like to contact a member of our staff

  • Call the RBINS general number: +32 (0)2 627 42 11 (weekdays from 7 a.m. to 5 p.m.).
  • Call the Geological Survey of Belgium reception desk: +32 (0)2 788 76 00 or +32 (0)2 788 76 01 (during office hours).

If you would like more information about our exhibitions and activities

If you have a question about the tickets you bought

If you would like to book a guided tour, a workshop, or an animation, or a group visit

Lost something (teddy bear, scarf, umbrella etc.)?

If you want more information about the accessibility to the Museum

If you would like to ask a question about natural science

If you would like to report a ringed bird you have found

If you have found a stranded animal at the coast

If you would like to know more about organizing an event or to discuss a possible partnership

Do you have a suggestion or comment about our website?

Would you like to submit an unsolicited application?

Do you have a letter or package to deliver to the main address, on Rue Vautier?

  • Envelopes or small packages can be delivered to the Institute’s reception desk (level 1).
  • Larger packages must be delivered to the ‘Delivery’ address: Rue Vautier 31 (from 8 a.m. to 12.30 p.m. and from 1 p.m. to 4 p.m.)

If you would like to make a complaint about any of our services

  • Complete the online form provided in Dutch or in French.
  • Use the paper form in Dutch or in French.
  • See our complaints procedure:

The Museum of Natural Sciences attaches a great deal of importance to the quality of the services it provides. Your comments will help us make improvements. If you wish to make a complaint about our services, please add your comments and contact details to our online form available in French or in Dutch.

Every duly completed form will receive acknowledgement of receipt and a response will be sent out within 15 working days of the date the complaint was submitted.

Digital communication allows for faster processing of your complaint; however you can also fill out a paper form and post it to:
Gestion des plaintes
Rue Vautier 29
1000 Brussels

This paper form is available in French or Dutch:

  • as a Word file in French or in Dutch
  • at the Museum reception desk: Rue Vautier 29, 1000 Brussels
  • by telephone: +32 (0)2 627 42 11

If you are not satisfied with the handling of your complaint, you may always contact the Federal Ombudsman (in French or Dutch). The Federal Ombudsman helps you to solve your disputes with federal administrative authorities in a reliable and rapid manner.

Leaflet 'Complaint management'

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