Visit the Museum in complete safety

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Guidelines to follow during your visit

Our wooden Iguanodon, in front of the museum, with its mask (photo: Stéphane Van Israël, RBINS)
14/05/2020
Visit the Museum in complete safety
post by
Charlotte Degueldre

Do you miss our dinosaurs? Want to see Allosaurus ‘Arkhane’? Haven’t had the chance to visit our temporary exhibition Antarctica? You just can’t wait to discover our new gallery Living Planet? See them safely thanks to our new one-way visiting route! Buy your tickets online only*. And wear a face mask (mandatory from the age of 12)!

In order to welcome our visitors in the safest way possible, we have created a modular, one-way route through the Museum. You can choose between a long route that includes all our exhibitions (Gallery of EvolutionLiving Planet250 Years of Natural SciencesBiodiverCITYGallery of HumankindAntarcticaDinosaur Gallery and Mosasaur Hall) or shorter routes that you can combine according to your wishes and the length of your visit. Note for people with reduced mobility and pushchair users: all routes lead through several staircases.

A safe visit

The tickets, priced at our ‘permanent exhibitions’ rate (€0-7), are AVAILABLE ONLINE ONLY. We have put a capacity tracker in place in order to spread visits safely throughout the day. We would like to make you aware of the regulations created by the Belgian National Security Council  as part of easing the COVID-19 lockdown. Access to the Museum is only possible during the time slot marked on your ticket, which you choose when booking online. In order to respect the quotas, visitors benefiting from the free fares (see below) are required to take a free ticket via the online sales site.

We have placed hand sanitiser dispensers throughout the visiting route and our staff members are equipped with masks. The automatic lockers situated on either side of the (closed) cloakroom are available and are disinfected after each use. According to the decisions of the Consultation Committee, wearing a face mask (disposable breathing mask, fabric mask or scarf) when inside the Museum is mandatory from the age of 12.

Guidelines to follow during your visit

In order to keep all visitors and members of staff safe, we ask that you respect the following safety measures:

  • Pack light: please don’t bring large bags, scooters or other bulky items (the cloakroom is closed). Only the automatic lockers at the cloakroom are available (and are disinfected after use). Pushchairs are permitted but we do not recommend bringing them (as they cannot be dropped off in the cloakroom).
  • Don’t bring a packed lunch or snack (the indoor eating area is closed off, only the outdoor area is available, and you are not permitted to eat or drink during the visit; the DinoCafé is closed).
  • Family groups are limited to a maximum of 5 people.
  • Wearing a face mask when inside the Museum is mandatory from the age of 12.
  • Social distancing of at least 1.5m between other visitors must be respected throughout the visit and our staff will be ensuring this is observed.
  • Visitors with reduced mobility are asked to contact our Security service (security@naturalsciences.be or 02 627 41 98) at least one day prior to their visit so that we can prepare for their arrival. Access to elevators will be reserved for those with reduced mobility.

Individuals who does not follow these guidelines will not be allowed in the Museum.

Please note:

  • The car park is only accessible to visitors with reduced mobility. We advise you to come by public transport.
  • Free visits on the first Wednesday of the month after 1pm are temporarily unavailable.
  • The automatic lockers at the cloakroom are available and are disinfected after use.
  • The MuseumShop is accessible before or after the tour.
  • The DinoCafé is closed until further notice. 
  • The indoor eating area and the cloakroom are closed until further notice.

Entrance to our new visiting route is free:

  • for children under six accompanied by at least one paying adult
  • for holders of the Museum of Natural Sciences annual pass
  • for one accompanying person per disabled visitor
  • for holders of a voucher or one of the following cards (to show at the entrance): ICOM, Brussels Card, Press, Attraction & Tourisme, Belspo
  • for teachers with one of these professional ID:

teachercards

* If you have a question about the tickets you bought, please send an e-mail to info@naturalsciences.be from Monday to Friday (outside school holidays) or to visitors.services@naturalsciences.be during weekends and school holidays.

 

With the financial support of the Brussels-Capital Region and Visit Brussels.

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