Contact us
Institute of Natural Sciences
29 Rue Vautier
1000 Brussels
Tel: +32 (0)2 627 42 11 (Monday to Friday, between 7:30 and 17:00)
If you would like to contact a member of our staff?
- Call us on +32 (0)2 627 42 11 (during office hours).
- Check the Staff pages
If you would like more information about our exhibitions and activities you can:
- Send an email to info@naturalsciences.be
- Call us on +32 (0)2 627 42 27 (during office hours).
If you would like to book a guided tour, a workshop, an activity, or a group visit:
- Send an email to reservations@naturalsciences.be.
- Call us on +32 (0)2 627 42 52 (weekdays from 9:00 to13:00 and from 14:00 to 16:30)
If you have a question about the tickets you bought:
- Send an e-mail to info@naturalsciences.be from Monday to Friday (outside school holidays) or to visitors.services@naturalsciences.be during weekends and school holidays.
Lost something (teddy bear, scarf, umbrella etc.)?
- Send an email to security@naturalsciences.be.
- Security and guard service (authorisation n°: 18.1245.07)
If you would like to know more about organizing an event or to discuss a possible partnership:
- Consult our page Events.
- Send an email to Isabelle Van Loo.
If you would like to make a complaint about any of our services.
The Institute of Natural Sciences attaches a great deal of importance to the quality of the services it provides. Your comments will help us make improvements. If you would like to make a complaint about any of our services:
Complete the form (version in Dutch / version in French) and send it to info@naturalsciences.be.
If you are not satisfied with the handling of your complaint: contact the Federal Ombudsman. The Federal Ombudsman helps you to solve your disputes with federal administrative authorities in a reliable and rapid manner.